Ohio AG Sues Dealer

February 24, 2020

The Ohio attorney general announced a consumer protection lawsuit against a former used car dealership and its owners who failed to deliver vehicle titles to customers in southwest Ohio.  

“The car title is 90 percent of ownership,” said Dave Yost, attorney general. “These guys were ripping customers off for 90 percent of the value of the deal, and they’re not going to be able to do it anymore.”
 
The lawsuit accuses Jeremy Skeens and Kristopher Wolff of violating Ohio’s Consumer Sales Practices Act and Certificate of Motor Vehicle Title Act. Their used car dealership, Economy Motors, was located at 3030 Glenhills Way, Cincinnati. The business also went by the name Gas Hogs.
 
Ohio’s Consumer Protection Section provided a total of $18,820 to eight customers who said they never received titles for vehicles purchased at the dealership. The payments were made from the Title Defect Recision Fund, a program that helps used car buyers resolve title problems.  
 
The lawsuit filed in Hamilton County Common Pleas Court seeks reimbursement from Skeens and Wolff, as well as civil penalties and an order preventing them from holding dealer or salesperson licenses in Ohio. 

AG Sues Warranty Firm

February 21, 2020

The Pennsylvania Attorney General's Office has filed a civil lawsuit against extended automobile warranty company Delta Auto Protect to get money back for consumers and repair shops which fell victim to its car repair scam. Delta is operated by Omega Vehicle Services LLC and its managing member Charles Seruya and is based in Exton.

The lawsuit alleges the company advertises and sells vehicle service and repair contracts to thousands of consumers in multiple states from a virtual office in Exton, but refuses to honor the contracts it sells and, after accepting payment from consumers, refuses to cover the necessary repairs promised under contract.

Consumers have let the attorney general’s office know how unresponsive Delta has been to them, and is taking action.

PA's attorney general Josh Shapiro said he wants restitution for Delta customers who: paid for warranties and didn’t get the coverage they were promised; paid out-of-pocket costs to repair their vehicles, and tried to cancel their policies but didn’t receive refunds. Shapiro said he is also seeking restitution for repair shops that didn’t get paid.

The lawsuit states, in some instances, Delta placed a condition on payment that required a consumer to remove their negative reviews of the company. Multiple consumer complaints allege the company failed to pay refunds for contract cancellations.

 

Watch Ch8 WGAL reporting from 

More than 257 million vehicles have now been processed through the Vehicle Recall Search Service (VRSS), a tool aimed at creating greater consumer awareness of auto recalls.

The VRSS is closing in on its two-year anniversary after launching in March 2018. The program was developed jointly by CARFAX and the Alliance for Automotive Innovation, a newly combined trade association representing innovative manufacturers and value chain partners who together produce nearly 99 percent of all light-duty vehicles sold in the United States. With this tool, approved commercial and government entities, like state departments of motor vehicles (DMVs), auto insurers and finance companies, are able to search for open recalls for thousands of autos at once, free of charge.

VRSS has identified over 8 million vehicles on the road with an open recall, of which 1.7 million of them had an open Takata airbag recall. Nearly 39 percent of those, or 656,000 vehicles with an open Takata airbag recall, have been repaired, according to Carfax.

Currently, there are eight state DMVs registered to use the tool to provide supplemental recall notifications to consumers. 

Ford Issues Recall

February 14, 2020

Ford Motor Co. is issuing a safety recall for select 2013-18 Ford Flex, Ford Taurus Police Interceptor Sedan, Ford Taurus SHO and Lincoln MKT vehicles. Affected vehicles that are exposed to frequent full rear-suspension articulation (jounce and rebound) may experience a fractured rear suspension toe link. A rear toe link fracture while driving increases the risk of a crash.

Ford is not aware of any reports of accidents or injuries related to this condition for the specified vehicles. This action affects 211,207 vehicles in the U.S. and federal territories, 15,281 in Canada and 1,396 in Mexico.

Affected vehicles include: 2013-18 Ford Flex and Lincoln MKT vehicles built at Oakville Assembly Plant, Sept. 12, 2011 to June 1, 2017; and the 2013-18 Ford Taurus Police Interceptor Sedan and Ford Taurus SHO Performance Pack equipped vehicles built at Chicago Assembly Plant, Aug. 25, 2011 to June 1, 2017.

Dealers will replace the left- and right-hand rear suspension toe links with new forged toe links. The Ford reference number for this recall is 20S04.

Rapid Recon, the creator of time-to-line (T2L) vehicle reconditioning solutions, reported that dealerships using its safety recall management application had generated an additional $16 million in recall-related service repair revenue.

Mark Paul, AutoAp founder and chief executive officer, said insights from more than six years’ serving auto retailers shows that dealers using the company’s safety recall management technology find between 8 percent to 12 percent more vehicles affected by safety recalls. These are safety recalls that a dealer’s manual recall inspection process or use of traditional safety recall services fail to find.

“We’re finding that for every 100 vehicles having at least one safety recall, a total of 124 total recalls will be found by our process,” Paul said.

Safety recalls remain a significant concern for the auto industry and its retailers. Though the frequency of newly reported safety recalls is about the same year-over-year, safety recalls will remain an ever-present risk due to the increasing complexity of new safety features OEMs are delivering – and when properly managed, an opportunity for dealers.

Trending News

NIADA President Tedeschi Takes Reins

NIADA President Tedeschi Takes Reins

Sep 23, 2020 Rate: 5.00

AiM Hits Milestone

AiM Hits Milestone

Sep 23, 2020 Rate: 0.00

CDK Installs DMS at Auto Group

CDK Installs DMS at Auto Group

Sep 23, 2020 Rate: 0.00