To help increase dealer revenue per repair order and provide customers with more flexible financing, Xtime is teaming up with DigniFi to launch FlexPay, an easy-to-use payment option offered directly through the Xtime platform. With FlexPay, dealers can help boost service department revenue while making comprehensive auto repairs more affordable to customers.

 FlexPay offers payment options for repairs
FlexPay offers payment options for customers to help cover repairs 

“Our research shows 63 percent of customers are unable to pay for a $500 auto repair out of pocket, so advisers are having difficulty selling not just additional service recommendations, but also regularly scheduled maintenance,” said Tracy Fred, vice president of operations at Xtime. “These unsold services present a missed opportunity that dealers can reclaim by offering a simplified and streamlined service financing process.”

FlexPay offers a more streamlined service financing option from within a dealer’s existing appointment scheduling and inspection process. The payment option is presented throughout the system as consumers engage with it. Xtime states dealers will see increased revenue per repair order, simplified service financing sales process and higher repair order close rates.

Xtime is offering enhanced resources and multiple key features at no additional charge, helping dealers support consumers in the changing landscape while preparing them for a more digital and profitable future beyond the COVID-19 pandemic.  

“The latest numbers from our recent Cox Automotive COVID-19 Dealer Impact Study confirm that dealers anticipate service appointments to be the second most impacted area of business, despite fixed ops being deemed essential work in many states,” said David Foutz, vice president of sales at Xtime. “At Xtime, we’re in a position to help dealers not only weather the storm but come out the other side even stronger than before and that’s exactly what we intend to do by offering free services for 90 days of features that promote social distancing like service pickup and delivery, and online payment to our clients.”  

Dealerships should adopt the following best practices: offer vehicle pickup and delivery, and service pickup and delivery, powered by Clutch (offered at no cost through the end of July 2020); enable online payments; adopt a digital check-in process; and exercise social distancing among staff.

Dealers using Xtime can now leverage the payment processing capabilities of CenPOS, which is now part of Elavon, to customers creating an enhanced vehicle ownership experience through quicker online and in-lane payment options.

The CenPOS payment solution integrates into Xtime’s Spectrum Platform, which makes it easier to capture and report customer payments efficiently either in the service lane from a tablet device or any service department workstation. All U.S. and Canada-based franchise dealership customers can immediately use the CenPOS payment functionality, creating more convenient, reliable payment options without requiring a significant investment or process change.

Xtime is launching Text Marketing, an add-on available to clients using Xtime Invite.

The company stated Xtime's Text Marketing feature can help dealers diversify their outreach strategy.

“Research shows 89 percent of consumers prefer to communicate with organizations via text, so being able to text straight from the SMS platform is an optimal way for dealers to capture a consumer's attention and begin a conversation that leads to new business,” said Tracy Noonan Fred, vice president and general manager of Xtime.

Xtime is unveiling a new Service Tracker feature, helping dealerships close this gap and build greater trust and loyalty by offering customers mobile access to real-time vehicle status updates.

Dealers can now offer their customers the ability to access real-time vehicle service status updates online through a customized URL link provided via email or text message.

This means service advisors can spend less time answering the phone and focus on other tasks at hand, increasing department capacity and improving the customer experience.

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