Shift, in light of the ongoing coronavirus (COVID-19) outbreak, has launched new systems that will support public health efforts while continuing to serve customers. 

To follow public health guidance regarding social distancing, Shift is temporarily suspending customer visits to our physical facilities. However, customers can continue to schedule test drives and buy cars directly online on Shift's website and have the vehicle delivered to their home, as well as sell their car to Shift through an at-home evaluation. 

Shift has formally instituted a work from home policy for those whose jobs allow, employees in the field will continue to follow all CDC recommendations for reducing the spread of germs, including frequent handwashing, maintaining social distance, use of hand sanitizer, and disinfecting frequently touched surfaces. Furthermore, Shift has launched a new no-contact test drive system whereby a Shift concierge will deliver a car to a customer's home, wipe it down with disinfectant, and hand it over to the customer to test drive on their own. 

California-based online car marketplace Shift announced it has launched its first Washington-state market in Seattle, allowing customers there to sell cars to Shift directly using its convenient brought-to-you service.

The service became available to consumers within the Seattle greater metropolitan area including Everett, Bellevue and Tacoma, for appointments beginning  March 16. 


A car owner interested in selling begins by going online to Shift.com to answer a short series of questions about their car, which allows Shift’s proprietary pricing system to determine the fair-market value and generate an instant estimate. The customer can then schedule an evaluation, whereby Shift dispatches a concierge to their location to inspect the car, make any adjustments to the estimate, and produce a final offer.

If the customer accepts the offer, the concierge will facilitate the transaction; Shift will complete all necessary DMV paperwork and payment information digitally on the spot. The entire evaluation and transaction appointment take an average of one hour.

California-based used car marketplace Shift  announced the launch of three new major offerings for its customers: a new way to buy cars directly online and a machine learning-powered financial tool to help customers predict their loan terms.

In addition to the startup’s signature on-demand-test-drive appointment offering, Shift has introduced the option for customers to buy cars directly online, without any test drive or in-person visit necessary, and have the vehicle shipped to them, all through Shift’s digital process. Shift’s five-day return policy applies, ensuring that customers can return the car for any reason within that period. Since its launch in November, direct-online sales has accounted for about 15 percent of Shift’s overall sales.

Shift has launched a custom-built loan prequalification tool to help customers get an advance view into their financing options. The two-part tool utilizes machine learning to predict a customer’s likely loan offers, without requiring any personal information such as phone number, address or Social Security number.

Shift Technologies announced the addition of three new finance sources and vehicle service contract capabilities to its platform.

Shift added TD Auto Finance and U.S. Bank as customer finance sources. These two joined Ally, Santander, Capital One, and Westlake Financial. Shift leveraged its preexisting relationship with Lithia Motors Inc., with which it partnered in 2018, to bring these new financing providers onto its platform. 

Shift has also announced a collaboration with Assurant, adding to the company's offering for customers to purchase vehicle service contracts from the platform directly.

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