Rapid Recon recently announced the temporary suspension of onsite training and the expansion of its online training program. Both decisions help address health concerns for dealership customer personnel and Rapid Recon employees, due to COVID-19 pandemic travel concerns.

 

The company also reported that to maintain the highest levels of customer performance and support, Rapid Recon expanded its team of process performance management experts by 50 percent.

 

“The safety and well-being of our customers’ personnel and of the Rapid Recon team is our top priority, as it has always been,” said Dennis McGinn, Rapid Recon chief executive officer. “We will continue to monitor the circumstances surrounding the coronavirus, and we will be taking necessary precautions to ensure our continued service and support to the automotive industry.”

 

In addition to the increase in the Rapid Recon online support team, the company also retained the services of several companies specializing in video online training to assist in this expansion.

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