AutoAlert Boosts Platform

February 19, 2020

AutoAlert has added two new customer-centric solutions to round out its customer experience management (CXM) platform: volume targeting and recall management.

The AI-driven platform unifies complex customer data from siloed sources – including OEM activity, sales data, CRM, DMS, and third-party analytics – into one customer-centric platform that is accessible from any point and by any person in the dealership. The platform also includes volume target sales planning and recall management solutions, giving dealers a single point of contact for storing and acting on accumulated customer data.

AutoAlert CEO Mike Dullea stated customers will benefit from these additions.

“Imagine having every touchpoint with a customer – including email, SMS messages, Facebook posts, service appointments and if they’ve shopped another dealership – integrated with OEM incentives and recall notices,” said Dullea. “Now imagine all of those specific customer data and touchpoints in one system that alerts you to opportunities for customer interaction.”