Overfuel, a website solutions provider for automotive, RV, marine and powersports dealers, has released a new study following a performance analysis of thousands of retail websites from North America’s leading automotive dealer groups. As car buyers increasingly conduct extensive online research before visiting dealerships or purchasing online, understanding how automotive Original Equipment Manufacturer (OEM) brands and dealers adapt to this behavioral shift is essential.
In 2020, Google introduced a set of essential performance benchmarks called Core Web Vitals to gauge a website’s effectiveness, including load speed, interactivity and visual stability. Overfuel identified the leading 50 dealership groups in North America from Automotive News’ top 150 dealership groups based on car sales volume. Using Google CrUX’s real-world data, Overfuel assessed 2,657 websites connected to the dealer group subset and assessed their pass or fail rating as determined by Core Web Vitals, excluding any collision, service and parts websites associated with the dealer group subset.
The inaugural study, Automotive Fails to Meet Google’s Basic Website Performance Standards, offers an important look at the current state of the online vehicle shopping experience: overwhelming failure. Key findings revealed:
“These are staggering results from an industry that plays an integral role in our nation’s gross domestic product and serves as an indicator of economic health and consumer spending patterns,” said Alex Griffis, President and Chief Technology Officer of Overfuel. “The failure of automotive OEMs to ensure their franchisee websites adhere to crucial website standards damages consumer trust while negatively impacting sales and brand reputation. The silver lining is the sheer amount of competitive advantage on the table, which could equate to unprecedented levels of converted consumers and topline revenue annually.”
The automotive industry has seen a significant shift towards digital engagement, with more consumers starting their car-buying journey online. A poor website experience can deter potential buyers and drive them to competitors who offer a more user-friendly digital experience, and the data suggests today’s consumers are experiencing slow, unresponsive and complicated websites. These failures are both a technical oversight and strategic blunder presenting long-term repercussions for the industry.
Total new-vehicle sales for September 2024, including retail and non-retail transactions, are projected to reach 1,164,900, a 1.8% decrease from September 2023 on a selling day adjusted basis, according to last week’s joint forecast from J.D. Power and GlobalData. September 2024 has 23 selling days, three fewer than September 2023. Comparing the same sales volume without adjusting for the number of selling days translates to a decrease of 13.2% from 2023.
The seasonally adjusted annualized rate (SAAR) for total new-vehicle sales is expected to be 15.8 million units, flat from September 2023.
New-vehicle retail sales in Q3 2024 are projected to reach 3,263,500 units, a 1.4% increase from Q3 2023 with two less selling days.
“Retail inventory is projected to be 1.8 million units, a 6.2% increase from August and a 30.7% increase from September 2023,” Thomas King, president of the data and analytics division at J.D. Power. “Rising inventories are leading to larger discounts from both manufacturers and retailers. However, the inventory situation continues to be inconsistent across brands and models, with some popular vehicles remaining in short supply.”
The average new-vehicle retail transaction price has fallen from a year ago due to higher manufacturer incentives, larger retailer discounts and increased availability of lower-priced vehicles. Transaction prices are trending towards $44,467—down $1,296 or 2.8%—from September 2023. The combination of lower retail sales and lower transaction prices means that buyers are on track to spend nearly $40.4 billion on new vehicles this month—16.8% lower than September 2023.
“Total retailer profit per unit—which includes vehicles gross plus finance and insurance income—is expected to be $2,294, down 29% from September 2023. Rising inventory is the primary factor behind the profit decline and fewer vehicles are selling above the manufacturer's suggested retail price (MSRP). Thus far, only 13.6% of new vehicles have been sold above MSRP, which is down from 26.1% in September 2023.”
Total aggregate retailer profit from new-vehicle sales for this month is projected to be $2.1 billion, down 39% from September 2023.
“Increased inventory means fewer vehicles are being pre-sold by retailers, with more shoppers able to buy directly off dealer lots. J.D. Power forecasts that 32.4% of vehicles will sell within 10 days of arriving at the dealership, down from a peak of 58% in March 2022. The average time a new vehicle remains in the dealer's possession before sale is expected to be 48 days, up from 29 days a year ago.”
On a volume estimate of 1.18 million units, S&P Global Mobility expects U.S. light-vehicle sales in September to realize a calendar-induced decline of approximately 12% year-over-year. On the bright side, this would translate to a seasonally adjusted rate (SAAR) of 16.0 million units, a notable bump from the 15.2 million unit reading in August and sustaining a volatile pattern for this monthly metric since May. The month-to-month volatility in the SAAR reading reflects the current state of auto demand.
“New vehicle sales remain stuck in neutral,” said Chris Hopson, principal analyst at S&P Global Mobility. “The overall tenor of the auto demand environment remains one of consistent, but unmotivated volume levels as consumers in the market continue to be pressured by high interest rates and slow-to-recede vehicle prices, which are translating to high monthly payments.”
Despite increasing to 2.88 million units at the end of August, dealer advertised inventory in the U.S. has also largely leveled out since the spring.
“With 2025 model year vehicles now becoming available at an increased rate (up 65% vs. July), pressure to sell down remaining stock of 2024 model year vehicles will begin to mount,” stated Matt Trommer, associate director of product at S&P Global Mobility.
Continued advances in inventories and incentives are expected but given reports of some automakers culling output expectations for the remainder of the year, affordability issues are expected to remain stubbornly sticky even as the first interest rate cut was made. In its September 2024 forecast update, S&P Global Mobility has lowered its calendar year 2024 U.S. sales outlook to 15.9 million units, down from a previous projection of 16.0 million units.
With a wider range of electric vehicle models being introduced, the EV landscape is beginning to shift. According to Experian’s Automotive Consumer Trends Report: Q2 2024, non-luxury EVs are slowly making up more of the market, growing from 22.7% last year to 26.6% in Q2 2024. Meanwhile, the percentage of exotic and luxury models declined from 77.3% to 73.4% year-over-year.
The growth in non-luxury EV registrations is indicative of the continued expansion of the overall EV market. For instance, of the 291.1 million vehicles on the road in Q2 2024, EVs accounted for more than 3.5 million, an increase from approximately 2.7 million this time last year.
“Not only are we seeing overall growth in EV registrations, but more consumers are opting for non-luxury EVs as manufacturers roll out new models,” said Kirsten Von Busch, Experian’s director of product marketing for automotive. “With the EV clientele continuing to grow, there is an increased desire for functionality and affordability, something automotive professionals should keep in mind as they find ways to reach their respective audience.”
The growth in non-luxury options also caused a shift in non-luxury EV market share. In Q2 2024, Ford led the new retail non-luxury EV market at 21.9%, though it was down from 24.0% last year. Hyundai grew from 15.2% to 19.3% year-over-year, Chevrolet declined from 24.2% to 13.2%, Kia went from 9.2% to 12.5%, and Volkswagen decreased to 11.2% this quarter, from 15.8% last year.
Interestingly, 77.4% of EV owners replaced their current EV with another one in the last 12 months—signaling their loyalty to the fuel type. On the other hand, 16.2% transitioned to a gasoline-powered vehicle and 3.2% opted for a hybrid.
Though, it’s notable that as of Q2 2024, 81% of households with at least one EV also own a gasoline-powered vehicle, 14% also own a hybrid, and 12% own an additional EV.
New-vehicle sales in September are expected to tumble more than 16% from August and 11% from last September, according to Cox Automotive. Still, the seasonally adjusted annual rate (SAAR), or sales pace, is expected to rise to 15.9 million, up from August’s 15.1 million level and slightly higher than last September’s 15.8 million pace.
According to a, senior economist at Cox Automotive: “The September sales pace is expected to improve from a rather slow August, maintaining the trend of large swings we’ve witnessed this year. With the election season fully upon us, more volatility seems likely through the end of the year. However, the recent interest rate cut will help household finances, and automakers are being more aggressive with discounts, so we remain optimistic that new-vehicle sales could improve marginally through the final quarter of 2024.”
The September new-vehicle sales data will be influenced heavily by the large differences in the number of selling days. There are only 23 selling days this September, five fewer than August’s 28 days and three fewer than last September. Significant statistical adjustments help make comparisons more accurate, but they are still challenging.
Healthy new-vehicle inventory and higher incentives are helping maintain sales. New-vehicle sales incentives have been increasing through 2024, with August incentives estimated by Kelley Blue Book to be at the highest level since the first half of 2021. New-vehicle transaction prices have also been under pressure, helping improve new-vehicle affordability. Both dynamics – higher incentive and continued price pressure – are expected to positively influence September’s sales volume.
While the overall new-vehicle market is forecast to be slightly higher year over year at the end of Q3, the gains have mostly been on the fleet and leasing sides of the business. Retail purchases year-to-date in 2024 – vehicles bought with cash or via an auto loan and representing nearly 60% of all sales – are forecast to be lower by 4% compared to 2023. Fleet sales year to date in 2024 are tracking higher by about 7% year over year, while leasing is higher by 24%, thanks in large part to strong electric vehicle (EV) and plug-in hybrid lease offers.
The U.S. Department of Commerce’s Bureau of Industry and Security published a Notice of Proposed Rulemaking that would prohibit the sale or import of connected vehicles integrating specific pieces of hardware and software, or those components sold separately, with a sufficient nexus to the People’s Republic of China or Russia.
The proposed rule focuses on hardware and software integrated into the Vehicle Connectivity System (VCS) and software integrated into the Automated Driving System (ADS). These are the critical systems that, through specific hardware and software, allow for external connectivity and autonomous driving capabilities in connected vehicles. Malicious access to these systems could allow adversaries to access and collect the United States’ most sensitive data and remotely manipulate cars on American roads. The proposed rule would apply to all wheeled on-road vehicles such as cars, trucks, and buses, but would exclude vehicles not used on public roads like agricultural or mining vehicles.
BIS and its Office of Information and Communications Technology and Services (OICTS) have found that certain technologies originating from the PRC or Russia present an undue risk to both U.S. critical infrastructure and those who use connected vehicles. Today’s action is a proactive measure designed to protect our national security and the safety of U.S. drivers.
“Cars today have cameras, microphones, GPS tracking, and other technologies connected to the internet,” said U.S. Secretary of Commerce Gina Raimondo. “It doesn’t take much imagination to understand how a foreign adversary with access to this information could pose a serious risk to both our national security and the privacy of U.S. citizens. To address these national security concerns, the Commerce Department is taking targeted, proactive steps to keep PRC and Russian-manufactured technologies off American roads.
The proposed rule would prohibit the import and sale of vehicles with certain VCS or ADS hardware or software with a nexus to the PRC or Russia. The VCS is the set of systems that allow the vehicle to communicate externally, including telematics control units, Bluetooth, cellular, satellite, and Wi-Fi modules. The ADS includes the components that collectively allow a highly autonomous vehicle to operate without a driver behind the wheel.
According to the Cox Automotive analysis of vAuto Live Market View data, used-vehicle inventory levels at the start of September were higher than in August.
As September opened, the total supply of used vehicles on dealer lots – franchised and independent – across the U.S. was at 2.18 million units, unchanged from a year ago but up from the 2.17 million units at the start of August.
With the after-effects of the software outage now mostly in the past, the retail used-vehicle sales pace declined month over month in the most recent 30-day period. Sales of 1.54 million vehicles were lower than the 1.57 million reported at the start of August, a decline of 2%. Still, used-vehicle sales were healthy last month and higher year over year by 11%, and higher than the volumes recorded in late spring and early summer. Sales slowed some in the second half of August, which drove the days’ supply measure higher, increasing slightly from 41 to 42. According to the most recent Cox Automotive Dealer Sentiment Index, U.S. auto dealers (combined franchised and independent) still see the current used-vehicle market as poor, but the sentiment has been improving over the past year.
The Cox Automotive days’ supply is based on the estimated daily retail sales rate for the most recent 30-day period. Days’ supply was 42 at the beginning of September, up one day from the beginning of August and up six days compared to last year.
The average used-vehicle listing price was $25,172, down from the revised $25,425 at the start of August and 6% from a year earlier. The decrease in the average listing price was mostly due to a mix shift, with fewer 3- and 4-year-old vehicles being sold. Retail used-vehicle prices have been consistently lower through the first eight months of 2024 compared to year-ago levels.
The Federal Reserve announced a 0.5% cut, its first rate reduction since 2020. In a release, the Fed stated “Recent indicators suggest that economic activity has continued to expand at a solid pace. Job gains have slowed, and the unemployment rate has moved up but remains low. Inflation has made further progress toward the Committee's (Federal Open Markets Committee) 2% objective but remains somewhat elevated.
“The Committee seeks to achieve maximum employment and inflation at the rate of 2% over the longer run. The Committee has gained greater confidence that inflation is moving sustainably toward 2% and judges that the risks to achieving its employment and inflation goals are roughly in balance. The economic outlook is uncertain, and the Committee is attentive to the risks to both sides of its dual mandate.”
New-vehicle affordability improved in August to the best level since May 2021 as every factor moved in the consumer’s favor, according to the Cox Automotive/Moody’s Analytics Vehicle Affordability Index. Factors leading to improved new-vehicle affordability include lower prices and interest rates and higher incomes and incentives.
“The affordability story is complex,” said Cox Automotive Economist Jonathan Smoke. “When analyzing the data, we observe that affordability is becoming less of a macroeconomic issue and more of an automotive industry issue. Automakers are opting to manufacture higher-priced vehicles, so further declines in interest rates will not significantly reduce payments. Instead, income growth will have a greater impact than interest rate changes in the auto industry.”
The estimated average auto loan rate declined in August by 41 basis points to 9.95%, the lowest average rate in more than a year. August was the first month in two years when the average rate was lower year over year. The average price of a new vehicle in August decreased by 0.6% for the month but remained within the same range as the past two-plus years, with growing incentives. Income growth continued, resulting in a 3.6% improvement year over year.
The typical payment in August declined 1.6% to $737, the lowest in two years. The number of median weeks of income needed to purchase the average new vehicle declined to 36.1 weeks from a downwardly revised 36.8 weeks in July, reaching the lowest level since May 2021. The estimated number of weeks of median income needed to purchase the average new vehicle in August was down 8.7% from last year. The average monthly payment peaked at $795 in December 2022.
Affordability is crucial for success in the wholesale lanes right now, according to Black Book Market Insights reports. Though the overall market remains stable, the strength lies in affordable segments like Mid-Size Cars and Small Pickups, which had the largest increases last week. Interestingly, even older Prestige Luxury Cars showed gains, primarily driven by models priced under $30,000.
Car Segments
Truck / SUV Segments
For the 11th straight month, the average transaction price for a new vehicle in the U.S. was lower year over year, according to data released by Kelley Blue Book, as higher inventories continue to add price pressure to the market. At $47,870, the new-vehicle ATP in August was also lower by 0.6% compared to the revised July ATP of $48,166.
Incentive levels increased month over month and year over year in August, according to data from Kelley Blue Book. The average incentive package in August equaled 7.2% of ATP, up from 7.0% in July to the highest level since the first half of 2021. A year ago, incentive spending was 4.8% of ATP. In the past decade, incentive spending peaked at 10.8% of ATP in December 2019.
"In our latest dealer survey, the message about price pressure was very clear," said Cox Automotive Executive Analyst Erin Keating. "Dealers are telling us the sales environment is humming along at a muted pace and there is growing pressure to lower prices, just as the overall cost index hit a new record high."
Incentives Climb Higher in August
With new-vehicle inventory in early August higher by more than 40% year over year, consumers enjoyed more choices last month and, in many cases, notably higher incentive levels. Incentive packages for vehicles from Chrysler, Ram and Jeep all shifted from below the industry average in July to above the industry average in August, as many Stellantis dealers work through higher inventory levels. (Incentives for Dodge-brand vehicles declined month over month in August, falling from 6.9% of ATP to 5.6%.) Buick, Lincoln, and Mitsubishi posted notably higher discounts in August, while Nissan and Infiniti continue to offer substantial incentives as well.
In August, Porsche, Land Rover, Toyota and Lexus continued to offer the lowest incentives in the market. These brands also consistently carry inventory levels far below the industry average.
"In the face of a sluggish sales pace – 15.1 million in August – more dealers are pulling the only lever they have: higher incentives," added Keating. "This shift to a buyers' market is good news for consumers but certainly impacts dealer profitability. Automakers are coming to the table with more incentives, but credit remains tight, putting more pressure on dealers to get creative with additional discounts and financing, affecting the bottom line."
On average, trucks and SUVs carried higher incentives last month than cars and vans. Compact SUVs, the market's most popular segment by volume, had average incentives at 9.2% of ATP, with an average transaction price of $36,506 in August. Incentives in the full-size pickup truck segment averaged 8.4% of ATP in August, up from 8.2% in July and 6.1% in August 2023. Full-size pickup ATPs in August increased slightly month over month to $65,531. High-end luxury cars had the highest incentives last month, with incentives at 10% of ATP, while vans, sports cars and small/midsize pickups had some of the lowest incentives.
Nine of the Federal Reserve’s 12 districts showed flat or declining activity in the current period, according to the Fed’s ‘Beige Book’ report. Employment levels were steady overall, though there were isolated reports that firms filled only necessary positions, reduced hours and shifts, or lowered overall employment levels through attrition.
Still, reports of layoffs remained rare. On balance, wage growth was modest, while increases in nonlabor input costs and selling prices ranged from slight to moderate.
Consumer spending ticked down in most Districts, having generally held steady during the prior reporting period. Auto sales continued to vary by District, with some noting increases in sales and others reporting slowing sales because of elevated interest rates and high vehicle prices. Manufacturing activity declined in most districts, and two districts noted that these declines were part of ongoing contractions in the sector. Residential construction and real estate activity were mixed, though most districts’ reports indicated softer home sales. Likewise, reports on commercial construction and real estate activity were mixed. District contacts generally expected economic activity to remain stable or to improve somewhat in the coming months, though contacts in three Districts anticipated slight declines.
CarGurus released its 2024 U.S. August Intelligence Report. The report found used inventory levels have declined again in August, now down 2% year-over-year (YoY) and 7.4% below August 2022 levels. Meanwhile, new-vehicle lots continue to swell even further with August up 55.1% YoY – and an eye-watering 193.3% compared to August 2022. Interestingly, however, both new and used listings saw a MoM decline in days-on-market (albeit for different reasons).
In tandem, preliminary sales data suggests that used vehicles were in high demand in August, reaching the highest reading since March 2022. According to Kevin Roberts, CarGurus’ Director of Industry Insights, the reasoning could be the following:
"Our Vehicle Demand Index speaks to the growing consumer need for affordability. Although overall used demand is up 7.4% year-over-year, cars priced under $30,000 saw significant increases in activity while vehicles over this threshold actually saw an annual decline in demand. With used car demand at its highest levels since March 2022 and inventory down year over year, we can expect competition to remain high for this segment."
Additional Report Findings:
The latest Cox Automotive Auto Market Report shows a notable decline in consumer spending volatility and stable unemployment levels, along with mixed consumer sentiment that rebounded slightly in August but later fell, according to Chief Economist Jonathan Smoke.
Retail vehicle sales demonstrated positive growth, with new car sales up 8% and used car sales increasing by 4%. Furthermore, financing options improved, as 12.1% of rates fell below 3%, while average loan rates remained stable amidst changing bond yields.
Both new- and used-vehicle supplies have tightened, and for the first time this year, used-car prices showed a marginal rise. Finally, Cox Automotive’s leading indicators depict a mixed outlook, with some year-over-year declines in leads but month-over-month improvements suggesting potential recovery.
Year over year, total spending trends have notably changed, turning negative in the second half of June and varying since then. This suggests that the growth of consumer spending has slowed down and remains inconsistent.
Consumer sentiment rose by 0.3% in August but showed a decline at the end of the month. This instability echoes the volatile spending trends mentioned earlier.
Amid fluctuating bond yields, auto loan rates have been relatively stable in August. The average rate for a used car loan stood at 13.92%, while a new-car loan was at 9.58%.
Used-vehicle supply has tightened, showing a noticeable decrease against last year. In the last week of August, average wholesale prices for model year 2021 cars rose by 0.3%, whereas retail prices climbed by 0.1%, marking the first weekly increase in 2024.