CoVid-19 Industry Updates

CoVid-19 Industry Updates (137)

May’s job report was much more positive than expectations, according to the U.S. Labor Department.

Employment increased by 2.5 million, and the unemployment rate dropped to 13.3 percent from 14.7 in April, the Conference Board reported.

U.S. Secretary of Labor Eugene Scalia cited the reopening of the economy coming earlier than expected as one reason for the bump.

“(The June 5) report shows much higher job creation and lower unemployment than expected, reflecting that the re-opening of the economy in May was earlier, and more robust, than projected,” Scalia stated. “Millions of Americans are still out of work, and the Department remains focused on bringing Americans safely back to work and helping states deliver unemployment benefits to those who need them. However, it appears the worst of the coronavirus’s impact on the nation’s job markets is behind us.”

The Conference Board, a nonprofit think tank, reported the unemployment rate does not fully reflect the size of the labor market slack, as many workers experienced a significant cut in weekly hours, and many of those who lost jobs have left the labor market altogether.

The increase in employment was across most industries, with the most notable exception being the government. The number of jobs in government dropped by 585,000 in May after a 963,000 drop in April. The decline in tax revenue in state and local governments is forcing them to shed workers.

President Donald Trump signed bipartisan legislation that will provide $320 billion in additional funding for the Paycheck Protection Program (PPP).

The bill also appropriates $60 billion more for the Small Business Administration’s (SBA) Disaster Loan Program.

In a press release June 3, the National Independent Automobile Dealers Association praised the legislation before it went to Trump.

NIADA CEO Steve Jordan
NIADA CEO Steve Jordan

“This bill provides much-needed flexibility to NIADA members and small businesses across the nation as they reopen and rehire staff,” said Steve Jordan, NIADA’s  CEO. “Economic recovery from a crisis like COVID-19 takes time, and this gives independent dealers the time they need to get their operations back up to full speed.” 

NIADA stated the legislation addresses concerns with the Small Business Administration’s forgivable PPP loans, which require businesses to use the money within eight weeks of receiving it to be eligible for full forgiveness. In addition to extending the time in which the loan funds must be used to qualify for full forgiveness from eight weeks to 24 weeks – through Dec. 31 – it would also reduce the percentage of PPP funds required to be used for payroll from 75 percent to 60 percent. 

Other provisions include eliminating the restriction limiting loan terms to two years, allowing businesses that receive PPP loans to also defer payroll taxes, and extending the deadline to rehire employees from June 30 to Dec. 31 to account for the effect of federally enhanced unemployment benefits. 


The International Automotive Remarketers Alliance will hold a free webinar on June 5 called “Adjusting to the New Normal,” the third in a series of webinars from IARA.

The webinar, scheduled for 12 p.m. to 1 p.m. EDT, will feature consignors from OEM’s, banks, commercial fleets, remarketing companies and finance companies discuss the current remarketing landscape. They will discuss how to find ways to maximize return on your inventories despite market changes and discover how your remarketing strategy compares, competes, or enhances current market dynamics.

The webinar will also address the effect on consignors in the remarketing space and how buyers are sourcing cars.

For information, go to the IARA’s website

According to a forecast released by Cox Automotive, the annual vehicle sales pace is expected to finish near 11.4 million, up from last month’s historically low 8.6 million pace but still far below May 2019’s robust 17.4 million level, after incorporating seasonal adjustments.

New light-vehicle sales volume in May is expected to finish near 1,050,000 units, down 33 percent compared to last May but up 49 percent from last month.

According to Charlie Chesbrough, senior economist at Cox Automotive: “Recent trends suggest daily sales are showing significant gains over March and April’s collapse. Data reveals the market hit a bottom around the first of April, and since then has been making a slow but steady recovery. The opening of dealerships, and whole states, over the last few weeks is greatly contributing to the upward sales trend. The key question for the market going forward is whether these modest but steady sales gains will continue into June or does the sales recovery stagnate.”

As the industry drives into the summer selling season, a full sales recovery faces multiple headwinds. Cox reports the crisis is unique because the industry is facing a negative demand shock and a negative supply shock simultaneously. Vehicle factories have been mostly closed since late March and are only beginning to restart. That means new-vehicle inventory is at the lowest volume in more than a year. Low inventory means less choice for consumers, particularly with popular vehicles like pickup trucks and SUVs, according to Cox.

Although most small business owners are eager to reopen once their cities and states fully lift restrictions, some entrepreneurs worry about the lingering effects of the pandemic, according to LendingTree’s latest survey of small business owners.

Just 11 percent of respondents said they have no anxiety about reopening. Nearly half of small business owners worry they cannot afford to resume normal operations following mandated closures, LendingTree reported. Approximately 46 percent of small business owners cite funding as the primary obstacle to reopening, and that once open, increased health and safety measures could further stifle sales.

Independent dealers are open across the country
Independent dealers are open across the U.S and have implemented Social Distancing protocols

The biggest concern for 39 percent of small business owners is that they will not generate enough sales to make opening worthwhile. And 30 percent are nervous they would have to shut down again if there is another spike in coronavirus infections. A smaller group is worried about complying with ongoing social distancing and health safety guidelines, as 8 percent said that was their main concern, while 5 percent are most troubled about employees not wanting to return to work.

On the bright side, 52 percent of survey respondents expect all of their employees to return to work when the business reopens. Nearly half — 48 percent — plan to bring back the same number of people at the same number of hours. And only 23 percent of business owners expect to employ fewer people for fewer hours when they reopen.


Manheim announced that “increased sales activity” and “early signs of economic recovery” have in part led it to recall 300 workers just weeks after furloughing 9,000 U.S. employees.

In a May 27 release, Manheim President Grace Huang said a boost in reconditioning requests led to the return of the 300 workers.

Manheim President Grace Huang
Manheim President Grace Huang

“As business conditions continue to improve, we plan to recall even more furloughed employees,” Huang stated.

She reported that with lots at full capacity, two-thirds of locations are participating with expanded viewing days and times. Manheim also has wireless tracking technology at 13 locations, with plans to double that total for year’s end, Huang reported.

Huang said Manheim is accelerating its investments in condition reports and imaging, as it is still limited to an all-digital format. The company promises key enhancements in the coming months, while continuing to comply with CDC guidelines.

Manheim continues to waive simulcast fees for buyers and sellers and waive the Manheim express sell fee for self-listed vehicles. The company also offers daily MMR retention values to help with valuations. It’s also waiving fees for vehicles sold without a title or title absent, as well as other assistance.


Several auto industry leaders are balancing current optimism with future uncertainty as the country opens up again.

The COVID-19 pandemic remains a challenge to the industry.

During a recent webinar, Ernie Garcia, chairman and CEO of Carvana, said, “I feel like I’m at a time where I’ve never been less certain about what the next couple of months look like.”

He said, “So many things are going in the right direction,” from wholesale volumes to wholesale prices and retail volumes.

“The ABS (asset-back securities) markets are firming up, which suggest good things for the credit markets.”

Information coming out of other countries looks good – in terms of recovery from the coronavirus and shifts toward more personal transportation – which bodes well for Carvana, he said.

“I think all the information you look at, looks incredibly positive,” Garcia said.

Sandy Schwartz, CEO of Cox Automotive, agreed that things are looking up.

“First of all, there is pent-up demand,” he said. Dealers are ramping up their inventory to 70 or 80 percent of their pre-COVID-19 numbers in the month of May, to “maybe even” matching what they did a year ago.

Schwartz said encouraging signs are coming earlier than he thought in the retail landscape.

Doug Ekizian, managing director, PwC Consumer Finance Group, said the past several weeks have shown a boost in retail car sales, especially on the used side.

But he pointed out the long-term forecast is still murky.

“This recovery is going to be much different than previous economic downturns,” he said.

The recovery will look differently based on geography, and Ekizian is looking at local healthcare data, local hospitalizations and local government policymaking to help forecast the pace of recovery. These areas will have an influence on consumer demand, he said.

Jobless claims and at-risk industries will also have an effect on the direction of the post-COVID-19 recovery.

“I also feel like it’s important to keep an eye on what’s possible on the downside,” Garcia said.

Concerns about a permanent solution to the virus, a potential second-wave of infections and the effect of the stimulus and unemployment benefits, which are more generous than normal, muddy any predictions.

“I think it’s pretty hard to have a firm view of what’s coming,” Garcia said. “But all the signs are pretty optimistic today.”

Sandy Schwartz, CEO of Cox Automotive
Sandy Schwartz, CEO of Cox Automotive

Schwartz acknowledged the challenges ahead.

“The question is going to be, can we sustain (this recovery)?” Schwartz said.

Two areas will be big factors. Will new-car dealers have the right inventory and will used-car dealers have “the right inventory at the right price,” Schwartz said.

On the new-car side, inventory will likely be “stretched a little bit,” he said, with some effect from the factory shutdowns during the coronavirus.

Schwartz said the demand won’t be as much of an issue as affordability on the used-car side.

“It’s really going to depend on how jobs come back and whether people can afford cars,” he said.

Garcia said the 2008-2009 recession taught him that “when the economy has to retool, it takes time.”

He said questions remain about the future of the services sector, how much businesses will have to retool and potential longer-term unemployment, he said.

All agreed that businesses will have to adapt – as they always do – to survive.

Dealers, like other businesses, will have to operate differently. From digitalization to inventory acquisition, the dealers who learn from this crisis are the ones who are going to survive, Schwartz said.

The crisis has revealed an “amazing” adoption of digital tools among retail dealers, Schwartz said.

At the start of the crisis, Cox Automotive had about 1,000 Autotrader dealers who had ‘true digital tools.”

In the wake of the outbreak, the company has helped outfit 10,000 dealers with more digital tools that they are now using.

“This is something we’ve been talking about for a while,” Schwartz said. “People know now that we’re never going back to where we were.”

He said there are lot of innovative dealers who will adapt to the times – and they have to do it.

“We are not going back to the way things were,” Schwartz said.

Carvana Vending Machine Tempe Arizona
Carvana Vending Machine Tempe Arizona

Garcia said Carvana – which has rebounded much more quickly than other auto businesses – likely benefited from being able to operate digitally when other dealers couldn’t.

Since then, Carvana is drawing in customers who are exploring different ways of shopping.

Also, where some customers may have been risk-averse to shopping online in the past, now the risk is reversed. Today, online may seem safer than in person, Garcia said.

Schwartz agreed that consumers want to do as much of the retail car deal online as they can.

“People want to go deeper into the process without having to touch, talk, look at or shake hands,” he said.

But Schwartz and the others expect more difficulties.

“This recovery is going to be different from any other economic recovery,” Ekizian said.

After looking at potential recoveries from the faster V-type recovery to a slower U-shaped recovery, this may turn out to be a W-shaped recovery, he said.

“We are nowhere near through the difficult times we’re going to have,” Schwartz added.

Garcia, however, said businesses can succeed coming out of this.

“In a moment like this, everyone opens their mind a little bit to (the idea of) change,” Garcia said. “Something that’s good which has come from this is that everyone is reevaluating everything they’ve done.”

He believes that “many, many years of progress can be jammed into the next 18 months.”

So much of progress come from just stopping and asking the question, “why am I doing this thing that has become a habit I do every single day?” Garcia said.

The moments when we question our habits don’t come every day, he said.

“I think that’s very healthy and a lot of good can come from it.”




The Occupational Safety and Health Administration (OSHA), which last month released an enforcement plan in the wake of COVID-19, is now deploying its plan at auto dealerships.

Adam Crowell, president and general counsel of ComplyNet, said OSHA’s plan – called “Interim Enforcement Response Plan for Coronavirus Disease of 2019” – was ultimately formulated in response to workers’ concerns over several issues.

Those included the lack of personal protective equipment (PPE), lack of training over appropriate standards and COVID-19 illnesses in the workplace.

Crowell, during a webinar this month, said the above complaints seem to be the most common.

“OSHA is classifying businesses based on risk levels,” Crowell said, “whether it is a very high exposure risk job, a medium exposure risk job or a lower exposure risk job.”

The highest risk jobs include things like health workers or emergency response workers, Crowell said.

On the dealership side, it will depend on the job classification or type of work each employee does, Crowell said.

An office worker might be able to operate with proper social distancing protocols with no problem.

“However, your service department, your sales department, your porters or technicians getting into vehicles may fall into the classification of medium exposure risk jobs,” Crowell said.

An OSHA inspector will make a determination based on whether there is an imminent danger based on a complaint or based on the type of business.

“OSHA is saying this may warrant an onsite inspection,” Crowell said.

If a dealership has a cluster of coronavirus infections and it appears they haven’t done anything about it, then it might warrant an onsite inspection.

OSHA will also look at other types of complaints that aren’t an “imminent danger” situation and those may not result in an onsite inspection, Crowell said.

“I will warn you right now, OSHA has been going onsite to dealerships and saying, ‘Hey, we’re just coming to observe social distancing,” Crowell said. “There’s not a complaint, they’re just randomly coming in.”

In situations where OSHA doesn’t come in, the administration may hear of a complaint and reach out to the dealer. The agency may ask the dealer to do an internal investigation, then get back to OSHA with the results, along with documentation that supports the results.

Crowell said this request may be by FAX or email, but it will be classified as what’s called a “rapid response investigation.” This requires a response within five business days.

Dealers may be able to ask for additional time, but if they can respond in five days, they should.

“It’s not automatic that you will get the additional time,” Crowell said. “It’s within the discretion of the (OSHA area) director.”

If an agreement cannot be reached, OSHA has said it will conduct an onsite investigation, he said.

Dealers have to provide documentation of any type of corrective action they have taken, Crowell said.

“They are going to want to see that you’ve done what you said you were doing,” he said.

Crowell said OSHA will also request – at the end of the process – that the business post the letter it received from OSHA and post the response.

Plus, the business owner will be asked to sign a certificate stating they have posted those items and send it back to OSHA.

Crowell said OHSA wants to be assured that it’s been posted or provided to the business’s employees so they are aware of it, too.

If OSHA determines the business did not do what it was expected to do, it could trigger an onsite inspection.

Dealers should also get guidance from an attorney or compliance professional.

During an onside inspection, OSHA reps will ask for “all sorts of information,” Crowell said. “They might be asking for your policies, procedures and training records and your OSHA logs, that sort of thing.”

For serious violations, OSHA can levy fines of up to $13,500 per violation, Crowell said. Businesses have 15 days to contest the order. Repeat violations can result in a fine of $130,000+, even if the previous violation was a decade ago.

He added that the CDC recommends a written pandemic response plan and OSHA may ask for that. It may review your supplies for PPE and/or do a walkaround.

“You have a duty as an employer to provide a workplace that is free from situations you know about that could serious physical harm or death,” Crowell said.

Businesses have to provide a place to wash hands or provide an alcohol-based sanitizer (at least 60-percent alcohol) and use EPA-approved chemicals. The EPA provides a list at its website.

Dealers are also using Plexiglass and stickers/marks on the floor for social distancing, Crowell said.

Nearly 2/3 of dealers surveyed by the National Independent Automobile Dealers Association recently reported they have begun the process of bringing back employees they had previously laid-off or furloughed.

The survey of 846 dealers conducted from May 9-May 14 showed 63 percent of dealers are bringing back employees. The survey also showed that 47 percent of dealers surveyed had remained at full staffing, while 20 percent of those surveyed said they were not bringing back employees at the time of the survey.

According to NIADA, 31 percent of dealers looking to bring back employees had problems since employees were hesitant to come back since they were making more money through unemployment, which has been boosted by an additional $600 through the COVID-19 crisis. Thirty-nine percent of dealers had no problems bringing employees back.

The survey also showed dealerships opening up again, with 44 percent doing business as usual (compared to 27 percent in April), 34 percent open by appointment only and 10 percent selling online only. Just 11 percent remain closed temporarily – down from 27 percent – and one percent reported they have closed permanently.

“I am encouraged that the COVID-19 pandemic hasn’t put more dealers out of business permanently, as was originally feared,” NIADA CEO Steve Jordan said. “Recovery and signs of life are showing, as 88 percent of dealers are open for business, with almost half open for ‘business as usual.’

“Unfortunately, open for business as usual doesn’t always mean sales have returned.”

Indeed, sales remain below pre-COVID levels for most dealers – 53 percent of the respondents said their sales were down 50 percent or more for the previous two weeks. Twelve percent of dealers said their sales were back to normal levels and 6 percent said sales were actually better than before the pandemic.

Rebuilding sales and customer traffic is by far the greatest challenge currently faced by independent dealers, cited by 38 percent of respondents. That’s twice as many as the second choice, access to inventory at 19 percent, which was followed by funding and access to capital at 17 percent.

The National Auto Auction Association has released Playbook: Auction Start-up, Response to COVID-19,” to help auctions in the pandemic situation.

NAAA President Laura Taylor introduced the new program in a letter to the industry on May 15.

“Protecting the wellbeing of our member auctions' employees and their families is always of paramount importance to the National Auto Auction Association,” she said. “but now, more than ever, they depend on us as an industry to do everything we can to safeguard them during the current public health crisis.

“To help you minimize the risk of coronavirus to your workforce and their families, NAAA is providing a playbook and video that can serve as a valuable resource in establishing workplace policies and procedures for the safety of those who will be physically present as your auction re-opens for business.”

The 18-page document, available through NAAA, also comes with a short video for auctions to play at their entry points and throughout their facilities as a reminder to staff, dealers and visitors what is expected.

Taylor thanked ADESA, Akron Auto Auction, Charleston Auto Auction, Manheim and NAAA’s Safety Committee for their work on the project.

NAAA Chairman Chad Bailey, president of Akron Auto Auction, the biggest thing is providing safety and social distancing.

“It’s just making sure you have a plan,” he said. “It’s not too hard. It’s making everyone feel safe and feel good.

“I think everybody gets what ‘distancing’ is since we’ve had to do this for eight weeks. It’s not splitting the atom.”

Bailey said it shouldn’t be a hassle for dealers either.

“It’s just some dealers are creatures of habit.” he said. “But the dealer has to perform that same stuff at his dealership.”

Bailey said a lot of this is common sense at this point, but even so, the playbook will allow auctions to have a place to go for answers.

“There might be things you don’t think about,” he said.

The playbook brings together tips and solutions that other auctions like Bailey’s sale, Taylor’s Charleston Auto Auction, Manheim and ADESA have come up with.

“When you put everybody’s heads together, you probably aren’t going to miss too much,” Bailey said. “If everybody grabs one thing out of it they need, it will serve its purpose.”

At  press time, Akron had completed its third live sale with people in the lanes since the pandemic and it’s been received well, Bailey said.

Frank Hackett, NAAA CEO, said the industry came together to develop this playbook to benefit all of its members.

It will really help when a local, state or federal agency comes in with any questions, you can show this and say, ‘This is the industry standard that comes from our association,’” he said.