AutoAlert Boosts Platform Featured

By Staff Writer February 19, 2020

AutoAlert has added two new customer-centric solutions to round out its customer experience management (CXM) platform: volume targeting and recall management.

The AI-driven platform unifies complex customer data from siloed sources – including OEM activity, sales data, CRM, DMS, and third-party analytics – into one customer-centric platform that is accessible from any point and by any person in the dealership. The platform also includes volume target sales planning and recall management solutions, giving dealers a single point of contact for storing and acting on accumulated customer data.

AutoAlert CEO Mike Dullea stated customers will benefit from these additions.

“Imagine having every touchpoint with a customer – including email, SMS messages, Facebook posts, service appointments and if they’ve shopped another dealership – integrated with OEM incentives and recall notices,” said Dullea. “Now imagine all of those specific customer data and touchpoints in one system that alerts you to opportunities for customer interaction.”

Rate this item
(0 votes)
Last modified on Wednesday, 26 February 2020 14:10

Trending News

NAIAS Shifts to Fall

NAIAS Shifts to Fall

Sep 23, 2020 Rate: 5.00

Agora Partners with Westlake

Agora Partners with Westlake

Sep 23, 2020 Rate: 0.00

KBB Donations Support St. Jude’s

KBB Donations Support St. Jude’s

Sep 23, 2020 Rate: 0.00