Kyndryl, a provider of enterprise technology services, announced that it is working with the Virginia Department of Motor Vehicles (DMV) to modernize the customer experience. The initiative aims to speed up and improve the processing of over 200,000 transactions daily.

The Virginia DMV has engaged Kyndryl to replace its Citizen Services Solution (CSS) with a cloud-native architecture to power its vehicle, driver and business applications. The new system, called MAX, was developed in the State of Arizona and is available to other jurisdictions through an intergovernmental agreement.

The project will migrate and update critical applications from a mainframe system to a more modern and flexible cloud infrastructure on Microsoft Azure. The MAX system, implemented by Kyndryl, will be used by internet users and DMV employees throughout the Commonwealth of Virginia at DMV headquarters, customer service centers and call centers, and will interface with other agencies throughout Virginia and across the nation.

“The DMV technology transformation has been years in the making,” said Virginia Secretary of Transportation W. Sheppard Miller III. “With Governor Glenn Youngkin’s commitment to a best-in-class DMV, we now have a winning plan and a winning partner in Kyndryl, and the citizens of Virginia will be the real winners.”