Satisfaction continues to improve across all three segments examined in the J.D. Power 2025 U.S. Aftermarket Service Index (ASI) Study. Tire replacement sees the greatest improvement (+19 points on a 1,000-point scale), followed by quick oil change (+17) and full-service maintenance and repair (+15). Improved service completion time and greater perceived fairness of charges are key factors driving the boosts in satisfaction.

“The aftermarket service industry is gradually returning to normal following major disruptions caused by the pandemic, including limited technician availability,” said Leonard Martin, director of automotive retail at J.D. Power. “However, there is still room for improvement, especially in areas like facility cleanliness; post-service follow-up to ensure work was performed satisfactorily; and promptly attending to customers upon arrival. Across all three segments in the study, completion rates for these three key performance indicators remain below 50%. By improving these rates, aftermarket service providers have a strong opportunity to buoy customer satisfaction.”

Study Rankings

Christian Brothers Automotive ranks highest in the full-service maintenance and repair segment for a sixth consecutive year, with a score of 855. Meineke Car Care Centers (843) ranks second and Goodyear Auto Service (828) ranks third.

Express Oil Change and Tire Engineers ranks highest in the quick oil change segment for a third consecutive year, with a score of 845. Take 5 (826) ranks second and Jiffy Lube (819) ranks third.

Midas ranks highest in the tire replacement segment with a score of 863. Jiffy Lube (857) ranks second and Meineke Car Care Centers (856) ranks third.