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Buyers Want Better Finance Process

By Staff Writer November 24, 2019

The latest Capital One Auto Navigator survey reveals only 26 percent of respondents feel very confident when shopping for a car. While this is a 6 percent increase over 2018, respondents attribute low confidence to not having finances in order prior to visiting a dealership (27 percent), not researching nor knowing what car they want (43 percent) and past experience (28 percent).

Fifty-seven percent of respondents are looking for improvements to the car buying process, particularly transparency in financing options, negotiations and more clarity on dealer incentives and promotions.

The most time-consuming task at the dealership is working with and signing paperwork with the finance department, according to 52 percent of respondents.

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Last modified on Tuesday, 03 December 2019 17:19

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