While the public charging infrastructure for electric vehicles faces a myriad of growing pains, home charging offers a much more satisfying experience for owners, according to the J.D. Power 2024 U.S. Electric Vehicle Experience (EVX) Home Charging Study. Overall satisfaction scores among owners in all three home charging segments increase year over year, led by Level 1 portable chargers (+20 points on a 1,000-point scale); Level 2 permanently mounted home chargers (+4); and Level 2 portable charging stations (+2).

“In contrast to public charging, home charging is the ultimate convenience for owners to charge their EV,” said Brent Gruber, executive director of the EV practice at J.D. Power. “Home charging is the most satisfying aspect of owning an EV, which is why all parties in the EV ecosystem need to take the necessary steps to ensure that residential charging is available for current and potential EV owners alike. Incentives and programs are also available to offset the cost of charger installations, upgrades and management of ongoing charging costs, but too few EV shoppers are taking advantage of these offerings. The industry needs to do a much better job with consumer education and awareness, and dealers are certainly in the best position to fill that role at a local level.”