Heavy-Duty Vehicle DMS Provider Marks Milestone

By Staff Writer August 29, 2023

Procede Software, a heavy-duty commercial vehicle dealer management system and solutions provider, recently announced it is celebrating the 10-year anniversary of the Insider Program, an initiative designed to incorporate insights from industry experts and daily users into the company’s Excede roadmap and product development process. The Insider Program is a primary way the company ensures it is investing in areas that will have the greatest impact and that they are delivering best-in-class products and services, maximizing value, and providing a competitive advantage.

The Insider Program is a cornerstone of the company’s user-centered design strategy and plays an important role in the ongoing development of the Excede dealer management system, Excede additional solutions, and third-party integrations. The program brings dealership subject matter experts and daily Excede users into Procede’s product development processes. Insiders involved in the program participate in conceptual discussions; test new solutions, features, and enhancements; and provide feedback on functionality and user experience.

“As we develop new products, features, and enhancements, we strive to engage as many Insiders as possible across a wide variety of dealerships and brands to capture their input and set priorities,” said Eric Fortin, senior vice president, product. “This deep level of customer engagement and involvement not only means we are able to deliver more value faster, but it also means that the entire ecosystem can benefit from the combined expertise of our customer base. It is a powerful way to drive the industry forward.”

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Last modified on Thursday, 31 August 2023 10:26