CPS Partners with Prodigal

By Staff Writer September 18, 2022

Consumer Portfolio Services has partnered with Prodigal to better manage the collections and servicing workforce and process. Prodigal is a consumer finance intelligence solution that uses AI to analyze agent and borrower conversations and enhance profits, experience, and compliance.

For decades, CPS has focused on bringing improved intelligence to auto lending. Now, CPS is also helping automate the backend servicing experiences. Supporting more effective, efficient conversations with Prodigal’s AI deepens the CPS commitment to providing best-in-class support to borrowers and clients.

“From credit to collections, we have to continually improve processes through greater automation and AI that better supports our collections team and helps them be more successful — faster,” said Mike Lavin, chief operating officer with CPS.

With Prodigal’s ProNotes self-learning application, which automatically summarizes and standardizes notes and provides deep conversation insight, CPS will be able to reduce after-call wrap time and improve agent productivity. This technology will let CPS agents make more calls to more accounts which will ultimately generate more revenue.

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Last modified on Sunday, 18 September 2022 23:32