Dealers Want Security, Support in DMS

By Staff Writer June 04, 2021

The annual Dealer Sentiment Survey by Dominion DMS has been released. Key findings indicate that: 

  • Microsoft is the preferred software provider over Google, IBM, Amazon or Apple
  • Security, features and support were dealers’ reasons for selecting current DMS
  • Dealers unsatisfied with ease of use, price and support of their current DMS
  • Features and security are among the top reasons for switching DMS
  • Most dealers prefer a cloud solution for security advantages

“This study indicates DMS choices are trending toward secure, cloud-native solutions with modern features, all backed by superior support,” said Dominion DMS President Sharon Kitzman. “Providers that can offer those benefits will have an advantage as dealers demand more flexible, responsive systems that deliver a better experience for their employees and customers.”

Survey participants include dealers, chief financial officers, general managers, controllers and fixed operation managers from large and small dealerships across the U.S.

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Last modified on Thursday, 10 June 2021 13:12