Lexus Selects Dealerware

By Staff Writer January 26, 2021

Dealerware, a connected car platform for automotive retailers, has been selected by Lexus to join a select group of software vendors to power its newly reimagined Lexus Customer Convenience System. All 243 Lexus dealerships in North America will be able to use Dealerware’s mobile contracting, cost recovery, fleet management and reporting tools to elevate their customers’ service experiences and simplify the management of large vehicle fleets.

Lexus’ approval of the Dealerware platform follows a successful nine-month pilot program through which multiple Lexus dealerships increased fleet utilization rates – as much as 18 percent – and enhanced customer service experiences amid a challenging year. At the conclusion of the pilot program, all participating dealerships elected to continue using Dealerware rather than reverting to their previous fleet management platforms.

Lexus dealers that choose Dealerware for their fleet management and fixed operations customer service needs will enjoy:

  • Elevated customer experiences
  • Mobile-first, one-minute customer contracting
  • Modern rental capabilities
  • Seamless pickup and delivery
  • Automated cost recovery
  • Actionable reporting & analytics
  • Exceptional dealer support

“The new LCCS is evolving to deliver an even more customer-centric experience that includes courtesy loaners, pickup and delivery, retail rental, and other modern mobility services that today’s luxury consumer appreciates,” said Russell Lemmer, president and chief operating officer, Dealerware.

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Last modified on Tuesday, 26 January 2021 16:27