Manheim Enhances Concierge Service

By Staff Writer January 20, 2021

Manheim is kicking off 2021 with an enhancement to—and expansion of—its Manheim Express Concierge service. Dealers looking to have a trained specialist list their on-the-lot vehicles can now have the complimentary Concierge Inspection Guarantee, in which Manheim agrees to arbitrate inspection-related claims on behalf of the seller. Manheim is also more than doubling its Concierge force by hiring and training hundreds of new experts, as well as deepening its partnership with Alliance Inspection Management (AiM), so dealers will find it even easier to get a trained specialist to their lots. These enhancements come as digital selling remains strong in the Manheim Marketplace, with 190 percent growth in digital dealer sales in 2020.

“With more inspectors in the field, along with this new guarantee, dealers can get all of their vehicles listed faster while gaining extra peace of mind knowing that Manheim stands behind the Concierge inspection,” said Connie Suozzo, associate vice president, Open Digital, at Manheim.

With the Manheim Express Concierge service, dealers get a dedicated expert to do all of the legwork on listing vehicles—from high mileage units to frontline-ready ones—as well as consult on dealers’ wholesale strategies. In addition to the usual Manheim Express listing features, which include exterior 360s, moveable images, audio and video tags and more, Concierge-generated listings also include an Inspection Grade, undercarriage video, OBD2 engine codes, interior 360-degree imaging—and now the new guarantee. All these features combine to drive buyer confidence and help sellers showcase their inventory right from their lots.

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Last modified on Thursday, 21 January 2021 14:26