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DealerSocket Launches Service Scheduler

By Staff Writer January 05, 2021

DealerSocket, a SaaS provider to the automotive industry, announced the launch of an all-new Service Scheduler seamlessly integrated within its award-winning CRM. Sporting a modern and intuitive user interface, DealerSocket’s new scheduling tool is designed to unify dealership sales and service departments in a shared mission to acquire, convert, and retain lifelong customers.

DealerSocket CRM’s new Service Scheduler creates a single, comprehensive view of a customer’s lifetime experience with the dealership while allowing service managers, advisors, and BDC personnel to manage customer interactions from one location. The result is better coordination between departments and a more connected customer experience that helps dealers avoid overlap in marketing campaigns and sales outreach.

“With the pandemic further surfacing the need for increased efficiency and optimizing spending, DealerSocket’s Service Scheduler enables dealers to consolidate costs typically dispersed across multiple vendors and eliminates the errors and extra admin work that comes with it,” said Darren Harris, executive vice president and general manager of retail solutions at DealerSocket. “Service managers and advisors get the ease of use, flexibility, and configuration they need to effectively merchandise service work, while the dealership’s BDC gets a simplified user experience with minimal clicks.”

DealerSocket’s Service Scheduler enables service staff to configure recommended service packages for any year, make, or model, view and resell previously declined service work, and evenly distribute work based on each appointment slot’s availability.

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Last modified on Tuesday, 05 January 2021 15:46

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