Automaker Launches Concierge

By Staff Writer May 13, 2020

 

With the launch of Genesis Concierge, Genesis Motor America takes a massive step forward in its delivery of an unparalleled, bespoke guest experience for its customers. The national “white glove” program kicked off May 11, giving customers their own personal concierge to act as a host and guide throughout the process of shopping and buying a new Genesis. The services include the option of at-home test drives and delivery at a location of their choice from participating Genesis retailers.

After a customer signals interest, a concierge will reach out by phone call, text, or e-mail, depending on the guest’s preference. From there, the assistant acts as a shopping guide, answering questions about brand models and packages; explaining the complimentary suite of services offered; and directly interfacing with the retailer. The retailer remains integral — the program is designed to enhance the customer/retailer relationship. However, the concierge will continue to serve as the primary contact for customer questions or concerns, and the assistant will follow up even after the vehicle is delivered.

Rate this item
(0 votes)
Last modified on Thursday, 14 May 2020 18:30

Trending News

LeasePlan Partners with YourMechanic

LeasePlan Partners with YourMechanic

Jun 04, 2020 Rate: 0.00

Kia Tops 45,817 in May

Kia Tops 45,817 in May

Jun 04, 2020 Rate: 5.00

Mazda CPO Sales Rise

Mazda CPO Sales Rise

Jun 04, 2020 Rate: 0.00