Spireon, the vehicle intelligence company, announced it has been named a winner of the 2020 Excellence in Customer Service Award, presented by Business Intelligence Group. For the second year in a row, Spireon has won under the Organization of the Year category.

“(Last year) marked another outstanding year for Spireon as we strive to deliver meticulous, white-glove customer service and value every single day,” said Kevin Weiss, CEO of Spireon. “We have always embraced a customer-first philosophy and winning this award two years in a row is a testament to our ability to continuously provide outstanding customer service.”

Through the dedicated work of its customer service team, Spireon earned a Net Promoter Score (NPS) of 76.7 in 2019, greatly exceeding the industry average of 26 for business-to-business technology companies. Spireon credits its high NPS score to comprehensive customer onboarding, diligent interaction with customers by multiple company teams and round-the-clock phone support from three U.S. call centers.

“We are thrilled to be honoring Spireon as they are leading by example and making real progress on improving the daily lives of so many,” said Maria Jimenez, chief operating officer of the Business Intelligence Group.