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Credit Acceptance Earns Workplace Honors

Friday, 24 March 2017 17:04

For the fourth consecutive year, Credit Acceptance Corp. has been named as one of the 2017 Fortune 100 Best Companies to Work For.

The list recognizes companies that have exceptional workplace cultures. Credit Acceptance ranked No. 43 out of the best companies in America.



State Suspends Dealer’s License

Tuesday, 14 March 2017 00:45

The Michigan Secretary of State suspended the license of a Muskegon used-vehicle dealer after consumer complaints led department investigators to the discovery of violations.
Several consumers who had purchased vehicles from Arizona Charlie’s Auto & Truck Sales in Muskegon complained that the dealership had not sought titles and registrations within the required 15 days of vehicle delivery. When an investigator from the department’s Office of Investigative Services visited the dealership, the owner could not provide required paperwork for several vehicles that had been sold.
A summary suspension was served on the dealer on March 7, at which time he surrendered his license.
Laws requiring detailed recordkeeping protect against the sale of stolen vehicles and parts, and ensure the vehicle buyer receives a clear and valid title to prove ownership.

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State Says Defunct Dealership Failed to Secure Titles

Friday, 10 March 2017 17:09

The New York State Department of Motor Vehicles announced a consumer protection action on behalf of 48 customers against a Long Island used-car dealer.

In complaints submitted to DMV’s Division of Vehicle Safety, many consumers said they had purchased used cars from Valley Stream-based 1-800-Preowned but never received proper titles for the vehicles.  Since receiving the complaints, DMV has secured proper titles for 48 consumers from either the dealership or its floor planner with additional cases pending. 

Although the business has closed, DMV will seek a formal revocation of the facility’s business registration.  This will create a permanent record of the violations committed, which will be taken under consideration if any of the involved individuals apply to open another automotive business with DMV.

 In most cases, the dealer did not provide titles even though customers paid an additional $75 fee. 

For two consumers, 1-800-Preowned used the same vehicle to scam them both.

 The dealership failed to pay off an outstanding loan on the first customer’s trade-in vehicle, and then sold that same vehicle to a second consumer who was unaware that a lien against this vehicle remained outstanding.  

These complaints will be recommended for hearings before a DMV Administrative Law Judge, seeking restitution of about $45,000 for both the unpaid lien for the first customer and the total purchase price for the second customer.

 The dealer has been cooperative and has spent $6,000 for registration fees. The total amount of restitution recommended in hearings is about $65,000 to date.



Dealer Admits to Unconscionable Acts and Practices

Thursday, 09 March 2017 20:45

A Wichita, Kan., car dealer has entered into a consent judgment with the Sedgwick County Office of the District Attorney involving allegations of unconscionable acts and practices involving car sales.

The agreement between Jones & Co. Auto Group and the district attorney’s Consumer Protection Division called for the dealership to provide full restitution to a consumer in the amount of $4,568.75. Jones & Co. will pay a total of $6,355.90 in restitution, civil penalties, investigative expenses and court costs.

The district attorney alleged that Jones & Co. sold the consumer a vehicle that fell below legal standards after the engine had to be replaced shortly after the purchase. The car’s engine failed 25 miles from the dealer’s lot at 4550 S. Broadway.

In Kansas, automobile suppliers are specifically prohibited from selling cars “as is.” Suppliers must disclose specific defects to consumers so there is equal bargaining power between suppliers and consumers.

Jones & Co. Auto Group agreed to refrain from the deceptive or unconscionable practices.