Latest OnLine Editon  Read Here

THE GOOD FIGHT: Paul John, executive director of the Georgia Independent Automobile Dealers Association, discusses how the association fought against state legislation that would have raised the taxes on used-car purchases.

Car Owners Like Their Vehicles More Than Ever

Car Owners Like Their Vehicles More Than Ever Featured

Car owners’ general satisfaction with their new vehicles shows one of the strongest gains ever, according to the J.D. Power 2017 U.S. Automotive Performance, Execution and Layout (APEAL) Study.  
Overall vehicle appeal increases by 9 points (on a 1,000-point scale) from last year – to 810 from 801– which ties for the largest gain in the 22-year history of the APEAL Study.
Accounting for this jump in overall customer satisfaction with vehicle performance and design are better scores in nine of the 10 categories that the study measures compared with 2016, plus increases in satisfaction with 19 of the 32 brands included in the study.
The latest study shows that the satisfaction gap is narrowing between premium and mass-market vehicle brands. The average APEAL index score for the non-premium segment (804) improves by 10 points over the 2016 study, while the premium segment (now 845) improves by just one point. The gap between the two segments now stands at an all-time low of 41 points.
For a 13th consecutive year, Porsche (884) received the highest overall APEAL score. Chrysler (815) is the most improved brand - scoring 41 points higher than last year (774).

Last modified on Tuesday, 01 August 2017 01:56
Rate this item
(0 votes)
ADESA Adds Dealer Services Exec

ADESA Adds Dealer Services Exec

ADESA has named Steve Dudash vice president of dealer services. In this role, Dudash will lead the company’s more than 300 dealer sales professionals nationwide...

Mazda Recalls Vehicles for Airbags

Mazda Recalls Vehicles for Airbags

Mazda North America Operations (Mazda) is recalling 205,377 2009-11 Mazda 6, and 2007-11 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of...

  • CarMax CEO Retires
    CarMax CEO Retires CarMax Inc. announced that Tom Folliard retired as chief executive officer of CarMax, effective Aug. 31. As part of this previously reported management succession plan, CarMax’s Board of Directors elected…
    Written on Friday, 02 September 2016 14:35
  • Autotrader Spotlights Best CPO Deals
    Autotrader Spotlights Best CPO Deals Autotrader announced its Top Picks for Certified Pre-Owned Deals for September. In September, Acura is offering a new car financing rate for used vehicles: 0.9 percent interest for up to…
    Written on Friday, 09 September 2016 19:35
  • EFG Names Judges for Northwood Contest
    EFG Names Judges for Northwood Contest EFG Companies announced the judging panel in the 2016 F&I Innovator of the Year competition. The judges will select a winning F&I product idea from one of six teams currently…
    Written on Wednesday, 02 November 2016 18:39
  • FTC Hosts Disclosure Workshop
    FTC Hosts Disclosure Workshop The Federal Trade Commission has announced the agenda for its Sept. 15 workshop, Putting Disclosures to The Test, which will include 22 presentations covering a wide variety of topics on…
    Written on Tuesday, 23 August 2016 14:09
  • Carvana Expands To Virginia
    Carvana Expands To Virginia Following a series of launches in Florida, used-car retailer Carvana is expanding into Richmond, Va. The launch in Richmond marks Carvana’s fourteenth market, and the company’s first location in the…
    Written on Saturday, 02 July 2016 21:08
  • Firm Offers Inventory Solution
    Firm Offers Inventory Solution Drivin now offers DealerSelect, an exclusive program that offers custom vehicle recommendations for dealerships based on customer purchase behavior, dealer demographics and local market demand.The program gives dealers access to…
    Written on Tuesday, 06 September 2016 14:48
  • AG Sues Dealer for Missing Titles
    AG Sues Dealer for Missing Titles The Ohio attorney general announced a lawsuit against a Dayton used-car dealer accused of failing to deliver motor vehicle titles to consumers. The lawsuit seeks reimbursement from Ashley Alexander, doing…
    Written on Wednesday, 21 September 2016 19:11
  • MANHEIM Adds Retail Solutons Site
    MANHEIM Adds Retail Solutons Site Manheim opened its new Retail Solutions Center in a renovated 50,000-square-foot facility in Flat Rock, Mich., to provide Detroit-area dealers with greater access to high-quality services that produce retail-ready vehicles.…
    Written on Tuesday, 19 July 2016 15:31
  • Manheim Expands Image Offerings
    Manheim Expands Image Offerings Manheim has nearly tripled the availability of Enhanced Vehicle Imaging (EVI), expanding from 25 to 74 auction locations throughout North America. EVI provides a consistent set of quality high-resolution images…
    Written on Tuesday, 27 September 2016 14:19
  • Families Find Cars Too Small
    Families Find Cars Too Small A recent survey found that moms and dads shuttling multiple children around in sedans are less satisfied with their cars than those driving larger capacity minivans and SUVs. The CarGurus.com…
    Written on Tuesday, 20 September 2016 15:20