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LEGAL UPDATE: Sean Petersen, NIADA senior vice president of legal and governmental affairs, talks about recent legal issues affecting independent dealers.  One change in Nevada regulates the use of starter-interrupt and GPS devices.

CarMax Expands in Maryland

CarMax Expands in Maryland Featured

CarMax Inc. celebrated the grand opening of its first store in the Delmarva Peninsula and 7th store in the state of Maryland.
The store is located at 1801 North Salisbury Boulevard and has the capacity to stock approximately 140 used vehicles. Customers can also request transfers to the Salisbury CarMax of almost any vehicle from other CarMax locations throughout the country.
In celebration of the Salisbury store opening, CarMax Inc. and The CarMax Foundation awarded $8,000 in donations and grants to the Junior Achievement of the Eastern Shore. CarMax associates from the Salisbury store recently volunteered with the nonprofit and nominated it to receive the contributions.

Last modified on Friday, 01 September 2017 01:48
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  • Secretary of State Tells Dealer Group “You’re the Good Guys”

    Michigan State Police and the Secretary of the State continue to go after crooked automobile dealers and repair shops with the support of industry groups.

    Michigan Secretary of State Ruth Johnson recently updated The Michigan Independent Automobile Dealers Association on the work during an industry event.

    He praised the Michigan IADA dealers for being examples of how auto dealerships should operate.

    “You’re the good guys,” she said to Michigan IADA members. “You’re the guys who get a bad reputation when you have other people out there cheating and doing fraudulent things.”

    Johnson said that issues with washed titles, unlicensed dealers and insurance fraud became too much of a problem so she created thee Office of Investigative Services in 2015. She tapped Darryl Hill, a 26-year veteran from the Michigan State Police, to lead the unit.

    “We told him, ‘Go after the bad guys,’” Johnson said. “Because how can good guys ever compete with bad guys?”

    Since then, the police have obtained nearly 350 warrants against unlicensed repair shops and fraudulent dealers.

    The unit has shut down 62 illegitimate car dealerships and 48 repair shops.

    For example, a Genesee County dealer was arrested for allegedly forging a police officer’s signature on vehicle inspection documents. In another case, A Sylvan Lake dealer was arrested on charges of forging more than 300 U.S. Customs and Border Protection documents.

    Two Alpena dealerships were suspended for failing to provide records and maintaining properly assigned titles. They also had VIN numbers concealed or removed.

    Johnson urged dealers to contact the Secretary of State if they are aware of any fraud going on.

    Other issues are on the table as well.

    “Fighting back against title fraud is at the top of my list,” Johnson said. “The crime costs $11. 3 billion every year in the United States.”

    Johnson said the state is using both technology and legislation to fight back. A new system, called Customer and Automotive Records System (CARS), combines Michigan’s millions of driver and vehicle records into one system.

    An electronic lien and title system is also in the works.

    “I know how hard it hits people when someone sells a car fraudulently with a washed title,” she said.

    Johnson said drivers with no car insurance remain a big problem.

    A study showed that 39 percent of drivers in the state are driving without valid insurance. One out of 10 is likely to have fraudulent insurance.

    “We had some guy out in the parking lot once with his laptop and a printer,” Johnson said. “People were paying him through the window and he was printing sheets off saying they were insured.

    “If it sounds too good to be true, then it is.”

    Johnson said the state is fighting back with insurance information it shares with law enforcement and shutting down bogus insurance providers.

    “Since 2015, we’ve reviewed 1.3 million policies that were unable to be verified,” she said.

  • NAAA Names Auction of the Year

    Charleston Auto Auction, a member of the XLerate Group, has been named the National Auto Auction Association's 2017 Auto Auction of the Year for Excellence in Community Service.
    The Moncks Corner, S.C., business was chosen for its depth of commitment in going beyond financial support to an active role in making a local high school principal's dream of a residence for homeless students a reality.
    Presented during the association's 69th annual convention, the award includes a $20,000 check payable to a charity of the auction's choice along with a large crystal loving cup. The auction will also be featured in NAAA's On The Block magazine and the 2018 membership directory.
    Charleston Auto Auction had previously won a $5,000 check for charity as one of four regional finalists chosen earlier this year to receive the NAAA Chapter Auction of the Year Award, which recognizes outstanding public service of the Eastern, Midwest, Southern, and Western chapters.
    NAAA established the annual awards in 2016 to recognize the many charitable acts auctions already perform and to encourage even greater volunteer involvement.

  • CarMax Expands in Northwest

    CarMax Inc. celebrated the grand opening of the company’s third store in the Seattle market.
    The store is located at 3751 E. Valley Rd. in Renton and has the capacity to stock approximately 300 used vehicles.
    In celebration of the Renton store grand opening, CarMax and The CarMax Foundation awarded $15,000 in donations and grants to the Boys & Girls Clubs of King County. Support for this organization came at the recommendation of the Renton CarMax associates.
    CarMax will also be donating an Imagination Playground valued at more than $15,000 to the South Park Community Center, through its partnership with Kaboom to make play more accessible to children and families.

Carvana Marks Milestone

Carvana Marks Milestone

Carvana launches its 40th market in four years.The online retailer started operations in Bakersfield, Calif. This is Carvana’s second market in California.

Dealers Use In-House CRM to Drive Sales

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