AutoAlert Boosts Platform

February 19, 2020

AutoAlert has added two new customer-centric solutions to round out its customer experience management (CXM) platform: volume targeting and recall management.

The AI-driven platform unifies complex customer data from siloed sources – including OEM activity, sales data, CRM, DMS, and third-party analytics – into one customer-centric platform that is accessible from any point and by any person in the dealership. The platform also includes volume target sales planning and recall management solutions, giving dealers a single point of contact for storing and acting on accumulated customer data.

AutoAlert CEO Mike Dullea stated customers will benefit from these additions.

“Imagine having every touchpoint with a customer – including email, SMS messages, Facebook posts, service appointments and if they’ve shopped another dealership – integrated with OEM incentives and recall notices,” said Dullea. “Now imagine all of those specific customer data and touchpoints in one system that alerts you to opportunities for customer interaction.”

AutoAlert Adds Executive

February 12, 2020

AutoAlert announced that it has added Jim Huston to its executive team as chief revenue officer.

Huston most recently served as senior vice president of client services at Epsilon. An automotive industry veteran, he brings nearly 40 years of connecting consumers and brands via innovative marketing and advertising, including three decades in senior executive roles.

Huston will direct the company’s marketing efforts and revenue generation. He will oversee the company’s sales, marketing, and customer care divisions.

AutoAlert has partnered with 700Credit to incorporate advanced credit prescreening capabilities into its CreditConvert solution for identifying credit-qualified customers.

CreditConvert is just one aspect of AutoAlert's platform for learning and predicting customer behavior and delivering personalized, relevant experiences.

CreditConvert is the first step to converting service-only customers into a dealership’s sold database.

AutoAlert, a creator of automotive software and communication solutions, is extending its relationship with Ford and has released significant enhancements of its Ford National Program based on key feedback from Ford and Lincoln dealership partners across the U.S.

The enhancements include the addition of two new tools – GeoAlert and AutoAssistant – for built-in employee and customer engagement. The program now also features greater flexibility and transparency for dealers to customize their own unique business solution.

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