Buyers Want Better Finance Process Featured

By Staff Writer November 24, 2019

The latest Capital One Auto Navigator survey reveals only 26 percent of respondents feel very confident when shopping for a car. While this is a 6 percent increase over 2018, respondents attribute low confidence to not having finances in order prior to visiting a dealership (27 percent), not researching nor knowing what car they want (43 percent) and past experience (28 percent).

Fifty-seven percent of respondents are looking for improvements to the car buying process, particularly transparency in financing options, negotiations and more clarity on dealer incentives and promotions.

The most time-consuming task at the dealership is working with and signing paperwork with the finance department, according to 52 percent of respondents.

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Last modified on Tuesday, 03 December 2019 17:19

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