Report: Dealers Rank High in Online Response Featured

By Staff Writer September 03, 2019


Auto dealerships have better overall customer sentiment and higher ‘Reputation Scores’ than other major industries, according to a report from, a cloud-based enterprise reputation and customer experience management platform.

Specifically, auto dealers have higher average online sentiment and are among the most responsive to online feedback, according to the 2019 Auto Reputation Report. The report is an in-depth analysis of online reputation for the world’s 28 largest automotive manufacturers across more than 16,000 individual dealerships.

Auto dealers posted an average Reputation Score of 607, edging out the hospitality industry (605). They also lead the way in review quality, averaging 4.4 stars out of 5 over the past 12 months.

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Last modified on Tuesday, 03 September 2019 23:29

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