Dealer Group Makes Changes

By Staff Writer March 23, 2020 443

In line with current social distancing guidelines, the Larry H. Miller Group of Companies announced a complimentary concierge vehicle pickup and drop-off service for Larry H. Miller Dealerships customers with service appointments in an effort to help those whose health might be at risk, and those who are providing critical services get to work. 

The group has 65 locations across seven Western states.

“This approach allows us to practice social distancing while ensuring our customers' transportation needs continue to be met,” said Steve Starks, CEO of the Larry H. Miller Group of Companies.

All service appointments can be made online, over the phone or via the Larry H. Miller (LHM) Dealerships mobile app (available on Google Play or in the Apple store). Dealerships will offer a complimentary concierge service and can pick up and deliver a customer's car to their home or office. Instead of waiting during a service appointment, customers have the option of taking a complimentary courtesy shuttle or a ride share service, paid for by the dealership, that can drop them off at their home or office until their vehicle is ready. 

All LHM Dealerships service advisors and service technicians wear a fresh pair of gloves with each customer's vehicle. When a vehicle enters the service drive, technicians place a protective seat cover on the driver's seat of every vehicle and wipe down the steering wheel with disinfectant wipes. LHM Dealerships offer a service called DrivePur, which is an airborne sanitization product that kills unseen germs and bacteria inside the vehicle. 

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Last modified on Tuesday, 24 March 2020 15:13

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