Harley-Davidson dealerships ranked highest in the 2019 Pied Piper PSI Internet Lead Effectiveness (ILE) Industry Study.


The study answers the question, “What happens when UTV or motorcycle customers visit a dealer website and inquire about a vehicle?” Scores ranged from zero to 100, with 21 percent of dealerships nationwide scoring above 60, demonstrating an effective website-response process.


However, 58 percent of dealerships scored below 40, struggling to respond effectively to today’s website customers. Customers nationally received a personal reply to their website inquiry within 24 hours only 47 percent of the time on average.


Dealerships selling BMW or Ducati motorcycles were tied for second, followed by Indian and Kawasaki. Brands which improved the most from year to year were Harley-Davidson, BRP’s Can-Am brand, and Mahindra tractor dealers. Brands suffering the greatest decline from year to year were Bobcat, Kubota and Husqvarna.

Harley-Davidson Motor Co. is recalling 12,871 2016-19 Street 500 (XG500), Street 750 (XG750), and 2017-19 Street 750A (XG750A) motorcycles.


The brake calipers may corrode internally after exposure to certain driving environments such as coastal regions or road salt, resulting in increased brake drag.


Harley-Davidson has notified owners, and dealers will install new front and rear brake calipers, free of charge. An interim letter was mailed to owners on Jan. 15 to notify them of the issue. Owners will receive a second notification when parts are available.


Owners may contact Harley-Davidson customer service at 1-800-258-2464. Harley-Davidson's number for this recall is 0174.