Mass Market Dependability Improves More Than Luxury

By Ted Craig February 18, 2019 690

Mass-market brands outperform luxury brands in dependability for first time in 2018.

Model year 2016 mass market brands average 135 136 problems experienced per 100 vehicles (PP100), according to the J.D. Power 2019 U.S. Vehicle Dependability Study. That is six PP100 lower than the141 PP100 for luxury brands.

The study measures the PP100 during the past 12 months by original owners of three-year-old model-year vehicles.

The 2019 study measures problems in model year 2016 vehicles. A lower score reflects higher quality, and the study covers 177 specific problems grouped into eight major vehicle categories.

Despite the overall stronger performance for mass-market brands, the Porsche 911 is the highest-ranked model in the 2019 study.

This is the first year that a Most Dependable Model has been awarded.

Porsche finished second behind Lexus in the brand category.

Despite the strength of mass-market brands, Audi, BMW, Mercedes-Benz and Volkswagen all showed improvement this year. Along with Porsche and Volkswagen, all Germany brands are better than the industry average, the first time this has happened in the 30 years of the study.

Not all the news was positive, While vehicle dependability continued to improve last year, but at a slower rate than the year before.

The industry average for 2019 is.

This is up six PP100 from last year. However, it is  a lower rate of improvement than the 14 PP100 decline from 2017 to 2018.

“Vehicles are more reliable than ever, but automakers are wrestling with problems such as voice recognition, transmission shifts and battery failures,” said Dave Sargent, vice president of global automotive at J.D. Power.

The 2019 U.S. Vehicle Dependability Study is based on responses from 32,952 original owners of 2016 model-year vehicles after three years of ownership. The study was fielded in October-December 2018.


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Last modified on Monday, 18 February 2019 12:39